FAQ

Because our items are authentic, handcrafted works of art made from natural materials (such as clay, wood, papier-mâché, and delicate textiles), they require gentle care to preserve their beauty:

• Dusting: Use a soft, dry microfiber cloth or a clean, soft-bristled makeup brush to gently remove dust from intricate carvings and delicate surfaces. Never use harsh chemical cleaners or abrasive cloths.

• Sunlight and Heat: Display your artwork away from direct, prolonged sunlight and intense heat sources (like fireplaces or radiators), which can cause vibrant paints to fade or wood to warp and crack.

• Moisture: Keep your art pieces in a dry environment. Hand-painted ceramics and unglazed clay pieces should not be exposed to water unless explicitly marked as functional/food-safe.

Yes! We are thrilled to help you bring a specific vision to life. We accept custom order requests to build a specific art piece by collaborating directly with our talented master artisans in Mexico.

Whether you need a specific size, a unique color palette, or a completely custom design, please reach out to our customer support team with your ideas, dimensions, and reference photos. We will consult with our artisans to provide you with a timeline and a price quote.

If an item you love is sold out, we can often request our artisans to create a new one for you. However, please keep in mind that similar art pieces can be made, but they will always have variations.

Because these pieces are entirely crafted and painted by hand without molds or stencils, no two items will ever be identical. Your piece will be a truly unique, one-of-a-kind variation of the original.

Every item on Folk Art Mexico is crafted by human hands, not a machine. Minor variations in shape, size, brushstrokes, and color saturation are completely natural and expected.

The Beauty of Handmade Art: These subtle differences are not flaws—they are the signature of the artisan and proof of the item’s authenticity. We celebrate these unique characteristics, as they guarantee that your piece of art is the only one like it in the world.

Many of our premium and collector-tier pieces are hand-signed or stamped by the specific artisan or the family workshop in Mexico where they were created. Where applicable, we include details about the artisan’s signature and their regional background directly in the product description.

We want you to be completely satisfied with your purchase. If you need to return a physical art piece, the order must be returned within 30 days from the date of purchase.

Due to the delicate and one-of-a-kind nature of our artwork, all physical items must be returned in their original condition and packaging to ensure their safe transit. If a product has been damaged, altered, or modified in any way after delivery, it is no longer eligible for a return.

Please note: Due to the nature of digital goods, all sales of digital art are final and cannot be returned or refunded.

To initiate a return, please contact our customer support team with your order number and the details of the item(s) you wish to send back.

Occasionally, an order may be automatically or manually cancelled by our team. The most common reasons for this include:

• Inventory Availability: A unique or limited-edition item became out of stock or unavailable just as your order was placed.

• Payment Issues: There was a problem processing your payment method or the billing information provided did not match the card on file.

• Shipping Limitations: The provided shipping address was incomplete, invalid, or located in an area we cannot currently ship to.

• Security Precautions: Our system flagged the transaction for potential fraud or security risks.

If your order is cancelled, your original payment method will not be charged (or will be fully refunded), and you will receive an email notification explaining the cancellation.

No, once an order has been successfully placed, our system begins processing it immediately, and we are unable to edit or modify the items, shipping address, or payment details. However, if your order has not yet been shipped, you can cancel it completely and start a new order with the correct details.

Yes, you can cancel your order, provided it has not yet been shipped from our facility. Because we aim to process orders quickly, please contact our customer support team as soon as possible with your order number to request a cancellation. If the order has already shipped, you will need to wait for it to arrive and follow our standard 30-day return process.

We use reliable courier and postal networks to ensure your artwork arrives safely.

• Art Pieces & Large Items: Shipped via premium courier services like UPS and FedEx to guarantee careful handling and end-to-end tracking.

• Small Items: Shipped via Canada Post or USPS for standard, secure delivery.

Most items arrive within 7 days or sooner from the date of shipping.

Note: Because our items include unique and delicate folk art, please allow a brief window for our team to securely package your items before dispatch. You will receive a tracking number as soon as your order leaves our facility.

Yes, for some items we can arrange next-day shipping. Availability depends on the specific product, its fragility, and your delivery address.

If you need an order urgently, please contact our customer support team before placing your order so we can check availability and provide you with an expedited shipping quote.

We proudly bring authentic folk art to collectors around the globe! We currently ship to:

• The United States

• Canada

• Mexico

• All countries within the European Union (EU)

• Japan

Looking for another country? For a full, up-to-date list of all countries we ship to, please check the country dropdown selection within the shipping options during the checkout process.

We operate from two primary locations: Calgary, Alberta (Canada) and Zapopan, Jalisco (Mexico).

Because our authentic folk art is sourced directly from regional artisans, your order will ship from either our Canada or Mexico facility, depending on where that specific piece is currently curated. Your tracking information will reflect the origin country once your package is on its way!

We want to make acquiring your next favorite art piece as seamless as possible. Because we use WooCommerce Payments to securely process all orders, we accept a wide variety of payment options at checkout:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
• Express Digital Wallets: Apple Pay and Google Pay (available on compatible devices for an accelerated checkout).

Absolutely. Your peace of mind is our priority.

How your data is protected: Our checkout system utilizes WooCommerce Payments, which operates under strict PCI-DSS industry standards. When you enter your payment information, it is heavily encrypted and sent directly to the secure payment processor. Folk Art Mexico never stores, views, or has access to your full credit card details.

Additionally, our entire website is secured with an SSL certificate (indicated by the padlock icon in your browser’s address bar), ensuring all data transferred between you and our site remains entirely private.

Currently, our checkout system cannot split a single transaction between multiple credit cards or separate payment methods (for example, paying half on a Visa and half on an American Express card). The full balance of your order must be processed on a single payment method.

Your payment method will be charged immediately upon clicking the “Place Order” button at checkout.

Once your bank authorizes the transaction, you will instantly receive an automatic order confirmation email, and our teams in Calgary or Zapopan will begin carefully prepping your unique items for shipment.

International returns are welcome within our standard 30-day return window, provided the artwork is returned in its original state only. However, please keep the following international conditions in mind:

• Shipping Costs: All shipping costs are non-refundable. The purchaser is responsible for paying both the original shipping fee and the shipping costs to send the item back to us.

• Customs Duties & Taxes: For international returns, the package must include all duties and taxes paid by the sender if required by customs. Folk Art Mexico cannot accept or clear return packages that arrive with outstanding customs fees or duties owing.

Once your return package arrives at our designated facility (in Calgary or Zapopan), our team will inspect the item to ensure it is in its original, unaltered condition.

After approval, we will immediately trigger a refund to your original payment method (via WooCommerce Payments).

Please note: It typically takes 5 to 10 business days for the refund to officially reflect on your bank or credit card statement, depending on your financial institution. Your refund will equal the total cost of the product, excluding any original shipping charges.

To start a return, please follow these steps to ensure your unique piece is handled safely:

1. Contact Us: Reach out to our customer support team to notify us of your intent to return. Please provide your order number and the reason for the return.

2. Secure Packaging: Carefully repackage the art piece in its original packaging and box. Because folk art is delicate, it must be securely packed to prevent any damage during transit.

3. Ship the Item: Purchase a return shipping label from your preferred carrier (such as UPS, FedEx, or your local postal service). We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot issue a refund for items that are lost or damaged on their way back to us.

4. Prepay Duties (If Applicable): If you are shipping internationally, ensure the shipment is marked as “Duties Paid” so it passes smoothly through customs.

Applying a discount to your order is simple! Once you have added your favorite art pieces to your cart:

1. Proceed to the Checkout page.

2. Look for the “Have a coupon?” or “Promo Code” field located near your order summary.

3. Type or paste your code exactly as it appears and click Apply. Your order total will automatically update to reflect the savings.

No, our system only allows one promo code per transaction. Discount codes cannot be stacked or combined. We recommend using the code that gives you the best value for your specific purchase!

If your code is being rejected, it is usually due to one of the following reasons:

• Exclusions Apply: Some promo codes are only valid for specific collections and may exclude certain one-of-a-kind physical art pieces or digital art.

• Minimum Purchase Requirements: The code might require a minimum order value (excluding shipping costs) before it becomes active.

• Expiration Date: The promotional period for the code may have ended.

• Typographical Errors: Codes are case-sensitive and must not contain accidental spaces. Double-check the spelling and try again.

Unfortunately, no. Because our system processes orders immediately and we cannot modify transactions once they are complete, we cannot retroactively apply promo codes.

If your order has not yet been shipped, you may contact customer support to cancel your order, allowing you to place a new one using your discount code.

Unless explicitly stated otherwise (such as a “Free Shipping” promotion), discount codes only apply to the subtotal of the items in your cart. Promo codes cannot be used to reduce shipping costs, international transport fees, or local customs duties and taxes.

Do you have any specific discount policies you’d like to add, such as a first-time buyer discount or a newsletter sign-up bonus?